Privacy Policy

1. Introduction

This Privacy Policy applies to RemindXAI ("Service"), a product owned and operated by SHRIKECO MERCHANT (KT0521946-K), a company registered in Malaysia ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform at remindxai.com.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect the following types of information:

• • Account information — name, email address, password when you register
• • Business information — company name, industry, phone number
• • Customer data — names, emails, phone numbers of your customers that you upload
• • Usage data — how you use our platform, features accessed, reminders created
• • Payment information — processed securely by Stripe, we do not store card details
• • Communication data — reminder messages generated and sent through our platform

3. How we use your information

• • To provide and maintain our Service
• • To process payments and manage subscriptions
• • To send reminder messages to your customers on your behalf
• • To generate AI-powered messages using Claude AI (Anthropic)
• • To improve our platform and develop new features
• • To send you service updates and important notices
• • To comply with legal obligations under Malaysian law

4. Data sharing

We share your data only with trusted service providers:

• • Supabase — database and authentication (servers in Singapore)
• • Anthropic — AI message generation (Claude AI)
• • Stripe — payment processing
• • Resend — email delivery
• • Twilio — SMS and WhatsApp message delivery

We never sell your personal data or your customers' data to third parties.

5. Data security

We implement industry-standard security measures including encryption in transit (SSL/TLS), encrypted database storage, and row-level security to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your rights under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• • Access your personal data we hold
• • Correct inaccurate personal data
• • Withdraw consent for data processing
• • Request deletion of your account and data
• • Opt out of marketing communications

To exercise these rights, contact us at hello@remindxai.com

7. Customer data responsibility

You are responsible for ensuring you have the necessary consent from your customers before uploading their data to RemindXAI. You must comply with PDPA when collecting and using your customers' personal data.

8. Data retention

We retain your data for as long as your account is active. When you delete your account, we permanently delete all your data within 30 days. Reminder history may be retained for up to 90 days for legal compliance purposes.

9. Cookies

We use essential cookies only for authentication and session management. We do not use tracking or advertising cookies.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by email and updating the date at the top of this page.

11. Contact us

If you have any questions about this Privacy Policy, please contact us at: